Ecuador Expeditions Company
Terms and Conditions
We are Ecuador Expeditions Company Cia. Ltda. acting as your booking agent for your travel requests. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to Ecuador Expeditions Company Cia. Ltda. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services.
Products and Suppliers
We sell a variety of travel related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and condition. Ecuador Expeditions Company Cia. Ltda is acting as intermediary or a “Booking Agent” for products and services that are not directly supplied by us (e.g. ground transportation, hotel accommodations, meals, tours, cruises, etc.).
Deposits and Payment
Any deposits from you are refundable only in case is allowed by the supplier’s policy, an administrative fee of $100 will be deducted from the amount (if any) to be refunded due cancelation, Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. We will advise you of the date that full payment is required.
Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.
Cancellations and Changes
Your contract with your Suppliers may allow them to cancel or amend bookings. If we are your Booking Agent, we will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or cancelling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply.
Your Acceptance of these Terms and Conditions
By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement.
If You Change Your Booking
Where a change requested by you to your travel arrangements is permitted and possible, our any additional Supplier charges will apply.
Changes to name details are not allowed by many Suppliers. While we will endeavour make such a change if necessary, please bear in mind that most Suppliers might treat a name change as a cancellation, to which standard conditions and charges could apply.
If You Cancel Your Booking
If you cancel your arrangements, you may be entitled to a partial refund in case is allowed by the supplier’s policy. Refunds will only be paid to you once we have received the funds back from the Supplier(s).
If You Have a Complaint
If you have a problem during your trip, please inform the relevant Supplier (e.g. your cruise, Hotel, Guide) immediately. Should they be unable to resolve the matter, please immediately contact us If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.
Passport, Visa and Immigration Requirements
It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary.
Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey.
Travel Advice and Vaccinations
U.S. Citizens should refer to the travel advice posted by the U.S. Department of State at travel.state.gov for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
Airline use of Insecticide Spray
Galapagos Islands require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. refer you to the Department of Transportation’s Disinfection Information page on the website at the time of booking for further information. http://airconsumer.dot.gov/spray.htm.